The Devon Homelessness Managers Group are always keen to improve their services. In September 2005 they commissioned Shelter to carry out a mystery shopping exercise of their housing advice and homelessness departments in order to identify areas for service improvement and development.

A summary of the proposal for work can be downloaded here.

We commissioned the service as a collective of Local Authorities in order to compare our services and move towards consistency across the county. Shelter presented the Devon wide findings at the Devon Homelessness Managers Group meeting in March 2006. This presentation can be downloaded here. In addition, each participating Local Authority recieved an individual report containing results and recommendations for their local area.

Progress

The mystery shopping exercise was completed in early 2005 and the Devon wide results presented in March 2006. Devon Homelessness Managers Group have recently completed a progress report detailing some of the improvements that have been made across the county against the recommendations. This report can be downloaded here.